Jr. Contact Center Engineer

Job Title: Call Center Representative

Job Summary:

We are seeking a Call Center Representative who will serve as a liaison between our company and its current and potential customers. The ideal candidate will take full ownership of resolving customer issues and inquiries efficiently, with customer satisfaction at the heart of every interaction and decision.

Roles & Responsibilities:

Manage a high volume of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling various scenarios

Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives

Meet individual and team qualitative and quantitative performance targets

Primary Skills (Preferred):

Graduate in Psychology

Previous experience in a customer support role

Strong phone and verbal communication skills with active listening

Ability to empathize with customers

Proven track record of exceeding performance targets

Ability to multitask, prioritize, and manage time effectively

Secondary Skills (Preferred):

Proficiency in MS Office applications (Teams, Word, Excel, PowerPoint, Outlook)

Knowledge of U.S. healthcare, insurance, and electronic health records (EHR) is an added advantage. These skills are highly relevant and can significantly enhance performance in this role.