Jio Center Manager

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What Youll Do

• Deliver overall sales, revenue & customer acquisition targets for the Jio Center
• Oversee smooth daily operations, administration & service delivery
• Optimize productivity, resources, and cost efficiency of the center
• Ensure compliance with statutory, regulatory & commercial guidelines
• Manage permissions/approvals required for local projects & deployments
• Build strong relationships with channel partners to enhance throughput
• Drive customer retention, manage escalations & improve NPS
• Lead, coach & motivate cross-functional sales, service & support teams

What Were Looking For

• 1014 years of experience in telecom, operations, sales or service leadership
• Strong P&L understanding with the ability to manage budgets & commercial controls
• Solid project management and execution capability
• Excellent team management, influencing & problem-solving skills
• Ability to work cross-functionally and manage external stakeholders
• Execution-focused, customer-centric, and highly accountable leader