Japanese Translator

Job Title: Voice Customer Experience Japanese (N2)

Location: Gurugram, Haryana

Work Mode: On-site

Shift: 24/7 Rotational Shifts

CTC: 8.5 LPA (Fixed + applicable benefits)

Job Summary

We are looking for a Japanese languageproficient (JLPT N2) professional to join our Voice Customer Support team in Gurugram. The role involves handling inbound/outbound voice interactions with Japanese-speaking customers, ensuring excellent customer experience and timely resolution of queries.

Key Responsibilities

• Handle voice-based customer support for Japanese-speaking clients
• Respond to customer inquiries, complaints, and service requests professionally
• Provide accurate information and solutions while adhering to SLA and quality standards
• Document customer interactions clearly in internal systems
• Coordinate with internal teams for issue resolution when required
• Maintain high standards of customer satisfaction and compliance

Required Skills & Qualifications

• Japanese Language Proficiency: JLPT N2 certified (mandatory)
• Strong verbal communication skills in Japanese and English
• Experience in voice customer support / BPO / contact center preferred
• Ability to work in a 24/7 rotational shift environment
• Customer-focused mindset with good problem-solving skills
• Basic computer proficiency and familiarity with CRM tools

Preferred Experience

• 15 years of experience in international voice support
• Prior experience handling Japanese clients or processes

Compensation & Benefits

• CTC: 8.5 LPA
• Night shift allowance (as applicable)
• Cab facility (as per company policy)
• Health insurance and statutory benefits

Notice Period

• Immediate to 30 days preferred