ITCC Support Analyst - SOC L1

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description:

The SOC Monitoring Analyst is responsible for monitoring alerts and getting them actioned in a timely manner.

Key Responsibilities:

• Actively monitor alerts from BMC Helix Control-M, Azure Monitor, Oracle Infrastructure Monitor, SolarWinds, and Nagios.
• Troubleshoot and resolve performance issues to ensure optimal system uptime.
• Perform routine system administration tasks, including user management, file system management, and backup/restore operations.
• Assist in implementing system upgrades and patches, adhering to best practices and change management procedures.
• Collaborate with other IT teams to resolve cross-functional issues and ensure seamless integration with other systems.
• Document system configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base.
• Participate in on-call rotations and respond to system emergencies promptly.
• Stay updated on emerging technologies and trends in the monitoring and IT infrastructure space.
• Create bridge calls and involve the right stakeholders to drive resolutions and find root causes.

Qualifications:

• Bachelor’s degree in computer science / information technology / or a related field, or equivalent experience.
• 2+ years of proven experience as a Monitoring Analyst.
• Strong understanding of monitoring tools such as BMC Helix Control-M, Azure Monitor, Oracle Infrastructure Monitor, SolarWinds, and Nagios.
• Relevant certifications such as Azure, OCI, or VMware is an added advantage.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced, 24x7 support environment.

Work Environment:

• This is a full-time position.
• Candidates must be ready to work 5 days a week from Mumbai office.
• Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.