IT ServiceMax Business Analyst

Job Title: IT ServiceMax Business Analyst

Location: Pune, Maharashtra, India

Company: Johnson Controls

As an IT ServiceMax Business Analyst, you will play a crucial role in bridging the gap between business needs and technical solutions. Your expertise will be vital in analyzing business processes, identifying opportunities for improvement, and implementing effective solutions within the ServiceMax platform to enhance service operations.

What you will do:

• Analyze and document business requirements, translating them into functional specifications for ServiceMax solutions.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Facilitate workshops and meetings to gather requirements and validate the proposed solutions.
• Design and configure ServiceMax applications to meet business needs and enhance operational efficiency.
• Conduct testing and support user acceptance testing to ensure that solutions meet requirements and quality standards.
• Provide training and ongoing support to end-users, ensuring their effective use of ServiceMax tools.
• Continuously assess existing processes and systems, recommending improvements to drive efficiency and effectiveness.
• Stay updated with the latest trends in ServiceMax and field service management technologies.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• 12-15 years of experience as a Business Analyst, with a focus on ServiceMax or field service management.
• Proven experience in gathering and documenting business requirements and translating them into functional specifications.
• Strong understanding of field service management processes and best practices.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.
• ServiceMax certification is a plus.

Join Johnson Controls and contribute to enhancing our service delivery capabilities through effective analysis and implementation of ServiceMax solutions.