IT Service Management

·         Experience in handling major incident bridges

·         Handling ticketing and messaging tools like ServiceNow , MS Teams etc.,

·         Strong verbal communication and written skills

·         Experience in customer support/troubleshooting/operations

·         Impact analysis during the major incident

·         Handling Hotline calls

·         Identify and develop metrics and dashboards to monitor adoption and maturity of IT infrastructure

·         Maintain and improve the availability, performance, scalability and efficiency of the services by implementing monitoring, automation, redundancy, capacity and business-continuity planning

·         Set up monitoring dashboards, alerts, log management, and other security operations capabilities by utilizing industry-standard tools

·         Support the infrastructure implementation of changes, participate in the creation and maintenance of policies, standards, baselines, guidelines and procedures

·         Work with stakeholders across enterprise to ensure compliance with security policies, standards, best practices and guidelines

·         Provide rapid troubleshooting, remediation, and root cause analysis

·         Basic troubleshoot knowledge and participate in on-call support, ensuring the