IT Service Management Representative
Accenture
5 - 7 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : SAP Governance Risk and Compliance (SAP GRC)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years of Fulltime education
Summary: As an IT Service Management Representative for Application Technical Support, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on SAP Governance Risk and Compliance (SAP GRC). Roles & Responsibilities: - Provide operational support for IT production systems and services, ensuring they are online and available. - Manage the delivery of IT production systems and services, ensuring client satisfaction and risk management. - Support the infrastructure service management lifecycle, including incident, problem, change, and release management. - Collaborate with cross-functional teams to resolve technical issues and ensure timely resolution of incidents and problems. - Maintain accurate documentation of incidents, problems, and changes, ensuring compliance with ITIL best practices. Professional & Technical Skills: - Must To Have Skills: Experience with SAP Governance Risk and Compliance (SAP GRC). - Must To Have Skills: Strong understanding of ITIL best practices. - Good To Have Skills: Experience with incident, problem, change, and release management. - Good To Have Skills: Knowledge of IT infrastructure and networking. - Good To Have Skills: Experience with IT service management tools such as ServiceNow or Remedy. Additional Information: - The candidate should have a minimum of 5 years of experience in SAP Governance Risk and Compliance (SAP GRC). - The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering IT production systems and services. - This position is based at our Hyderabad office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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