IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : IBM DB2 Database Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : As per Accenture Standard

Summary: As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing risk. Your role involves supporting the infrastructure service management lifecycle and providing operational support to keep production systems and devices online and available. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead team meetings to discuss strategies and goals - Develop and implement process improvements to enhance service delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM DB2 Database Administration - Strong understanding of database performance tuning - Experience in database backup and recovery procedures - Knowledge of database security best practices - Hands-on experience in database monitoring and troubleshooting Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM DB2 Database Administration - This position is based at our Chennai office - A degree As per Accenture Standard is required