IT Service Management Representative
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : MySQL Database Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will be based in Bengaluru and should have a minimum of 5 years of experience in MySQL Database Administration. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Manage delivery for IT production systems and services - Support the infrastructure service management lifecycle - Ensure client satisfaction and management of risk to services - Provide operational support - Ensure production systems and devices are online and available Professional & Technical Skills: - Must To Have Skills: Proficiency in MySQL Database Administration - Strong understanding of statistical analysis and machine learning algorithms - Experience with data visualization tools such as Tableau or Power BI - Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity Additional Information: - The candidate should have a minimum of 5 years of experience in MySQL Database Administration - This position is based in Bengaluru - A 15 years full time education is required
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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