IT Service Management Representative
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years of full time education
Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, and supporting the infrastructure service management lifecycle. Roles & Responsibilities: - Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. - Provide operational support, ensuring production systems and devices are online and available. - Support the infrastructure service management lifecycle, including incident, problem, change, and release management. - Collaborate with cross-functional teams to ensure timely resolution of incidents and problems, and to implement changes and releases with minimal disruption to services. - Communicate effectively with stakeholders, including clients, vendors, and internal teams, to ensure alignment and understanding of service delivery and support. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of Infrastructure Service Management. - Good To Have Skills: Experience with ITIL framework, ServiceNow, and other ITSM tools. - Experience in incident, problem, change, and release management. - Strong understanding of IT production systems and services. - Excellent communication and collaboration skills. - Ability to work effectively in a fast-paced, dynamic environment. Additional Information: - The candidate should have a minimum of 5 years of experience in Infrastructure Service Management. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering IT production systems and services. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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