IT Service Management Representative
Accenture
5 - 7 years
Bengaluru
Posted: 19/11/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : SAP BTP Datasphere
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : SAP BTP
Summary: As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing risk. Your role involves supporting the infrastructure service management lifecycle and providing operational support to keep production systems online and available. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage delivery for IT production systems and services. - Support the infrastructure service management lifecycle. - Ensure client satisfaction and manage risk to services. - Provide operational support to keep production systems and devices online and available. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Datasphere. - Strong understanding of data management and analysis. - Experience with IT service management tools and processes. - Knowledge of IT infrastructure and systems. - Hands-on experience in troubleshooting and resolving technical issues. Additional Information: - The candidate should have a minimum of 5 years of experience in SAP BTP Datasphere. - This position is based at our Bengaluru office. - A SAP BTP education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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