Investigation Specialist
Amazon
2 - 5 years
Bengaluru
Posted: 3/16/2025
Job Description
About the team
The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners
- Buyers, Brands, Vendors, Sellers, and Employees
- in reality and perception.
Scaling through technology, analytics & science and inverting the curve on headcount & cost growth.
Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk.
They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer
- driven workplace.
Investigators will be analytical and capable of succeeding in a fast
- paced team environment.
These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
Excellent individual problem
- solving and analytical skills are used to authenticate customers and complex transactions.
Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third
- parties to accomplish goals.
They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Basic Qualifications
- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e
- commerce
Preferred Qualifications
-
• Demonstrated problem solving and analytical skills
-
• Proven ability to work productively and efficiently in an independent setting
-
• Proven ability to clearly communicate with managers and associates at all levels
-
• Global perspective and solid understanding of business objectives
-
• Excellent attention to detail and work with the highest level of accuracy
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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