International Voice
TCS
1 - 4 years
Kolkata
Posted: 09/02/2025
Job Description
Please find below the JD:
- Good Communication Skills (Spoken & Written)
- Should be dynamic and able to adapt quick changes
- Managing high volumes of outbound calls in a timely manner
- Good Typing speed -30-40 words per minute with an accuracy of at least 90%
- Ability to multi-task, set priorities, and manage time effectively
- Willingness to work in night shifts/US shift
- Should be flexible and willing to invest additional hours at work as and when required
- Should be a team-player and willing to contribute to team goals over individual performance, as and when required
- Identify and resolve exceptional queries
- Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
- Adherence to overall Service Delivery Requirements
- Should have basic knowledge on MS Office
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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