International Voice
Tata Consultancy Services
2 - 5 years
Mumbai
Posted: 17/06/2025
Job Description
Job Role | Customer Service Associate |
Reports To | Team Leader |
Job Responsibility | § Handle customer interactions daily with 0 availability time. § Ensure SLAs are met consistently at individual and team level. § Meet and exceed all performance thresholds. § Focus on Key performance Indicator § Ability to adapt to new KPI revisions basis business demand. § Implement feedback and corrective actions to avoid repeat instances |
Skills Required | § Excellent Communication Skills § Strong Team Player § Strong feedback implementation skills § Possess Positive attitude § Promote Brand Value. |
Desired Candidate Profile
Qualifications :BACHELOR OF COMMERCE
About Company
TCS is the flagship IT services company of Tata Group and one of the world’s largest IT consulting firms. It offers software development, business process services, cloud solutions, and digital transformation for global enterprises._x000d_ _x000d_
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