International Voice - Collection
TCS
1 - 4 years
Delhi
Posted: 27/03/2025
Job Description
| Job Description • Contact customers daily in manual and dailer environment for past due payments. • Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc. • Meet required criteria for call quality standards. • Perform customer service functions by responding to inquiries and complaints. • May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed. • Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor. • Adhere to Customers accounting and collection policies. • Maintain customer relations with a high degree of internal and external customer service. • Possess effective problem solving skills to ensure timely problem recognition and resolution. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. • Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), • Using company guidelines to agree a solution to resolve the arrears. • Recording and updating customer information via the organization’s internal systems • Resolving customer queries at first point of contact • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer • Ensure call handling and service quality is maintained • Contact customers using automated dialler and manual dial telephone systems. • Responsible for own portfolio of accounts • Contact with external agencies. |
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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