International Onboarding- Payments Implementations- Associate

Drive seamless international onboarding for Commercial Banking clients expanding into global markets.

As an International Onboarding Specialist within the Commercial Banking International Onboarding team, you will report to a Vice President. You act as a trusted advisor to clients and serve as a project leader, managing the end-to-end onboarding process for global Commercial Banking clients. You facilitate smooth onboarding, ensure compliance, and collaborate with bankers, clients, and product partners to support successful international market entry.

Job Responsibilities: 

• Serve as the single point of contact, owning the client experience and satisfaction throughout the international onboarding process.
• Collaborate with clients and banking teams to develop and execute implementation plans, ensuring transparency and clear communication.
• Assist sales and banking teams in pitches and RFPs to drive business growth.
• Provide subject matter expertise on international regulatory requirements, products, and documentation.
• Partner with stakeholders to perform user testing and platform enhancement for internal tools.
• Prioritize daily tasks to maximize productivity and maintain strong organizational skills.
• Train junior team members, fostering their development and onboarding capabilities.

Required Qualifications, Skills, and Capabilities:

• Demonstrate minimum 8 years of experience in operations, project management, accounting, technology, analytics, training, or process improvement, with direct client interaction.
• Exhibit strong collaboration and adaptability within cross-functional teams in a dynamic environment.
• Communicate effectively with excellent written and verbal skills, ensuring accuracy and compliance.
• Apply analytical skills to address client issues, manage risks, and deliver exceptional service.

Preferred Qualifications, Skills, and Capabilities:

• Apply project management skills to plan, execute, and oversee initiatives, contributing to process improvements.
• Utilize project tracking tools to monitor changes and progress in onboarding projects.
• Leverage experience with software tools for project and design management.
• Demonstrate familiarity with coding languages and website creation, with an openness to learning new technologies.