Inside Sales Specialist

Role Purpose

Build a qualified enterprise pipeline for ServiceNow services through research-led outreach, discovery conversations, and solution qualification.

This role is ideal for candidates transitioning from ITSM / service-desk platforms to enterprise workflow selling.

Key Responsibilities

• Identify & qualify mid-to-large enterprise accounts for ServiceNow services
• Prospect accounts in BFSI, Manufacturing, Telecom
• Conduct email, LinkedIn, and warm outbound outreach

Understand and qualify:

• ITSM / service-desk maturity
• SLA, case volume, operational pain points
• Decision-makers and buying structure
• Set up qualified meetings for senior sales/ leadership
• Maintain pipeline hygiene and follow-up discipline
• Coordinate with pre-sales and delivery teams for discovery inputs

Ideal Candidate Profile

• 24 years experience in inside sales / pre-sales / solution selling
• Strong preference for candidates from:
• ManageEngine
• Freshdesk
• Zoho (ITSM / Desk / Ops products)
• Exposure to ITSM, service desk, customer support platforms
• Comfortable speaking to IT Managers, Ops Heads, Support Leaders
• Curious, structured, and eager to grow into enterprise sales

Success Metrics

• Qualified opportunities created
• Discovery-to-meeting conversion
• Pipeline value supported
• Data quality & follow-up discipline