Infra Tech Support Practitioner
Accenture
5 - 7 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : System Monitoring Tools & Techniques
Good to have skills : AppDynamics Administration, Splunk Administration, Dynatrace Administration
Minimum 5 year(s) of experience is required
Educational Qualification : A bachelors degree in computer science information systems information protection information security or a related IT field is required Certification in Monitoring tools or Tools Administration
Summary: As an Infra Tech Support Practitioner, your typical day will involve providing ongoing technical support and maintenance of production and development systems and software products. You will be responsible for troubleshooting and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Roles & Responsibilities: - Provide ongoing technical support and maintenance of production and development systems and software products. - Troubleshoot and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. - Perform L1 and L2/ basic and intermediate level troubleshooting. - Ensure adherence to defined operating model and processes. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of System Monitoring Tools & Techniques. - Good To Have Skills: Experience in Splunk Administration, AppDynamics Administration, and Dynatrace Administration. - Experience in hardware/software support and implementation at the operating system-level across all server and network areas. - Experience in troubleshooting and resolving issues at L1 and L2/ basic and intermediate level. - Knowledge of defined operating model and processes. Additional Information: - The candidate should have a minimum of 5 years of experience in System Monitoring Tools & Techniques. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Hyderabad office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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