Job Summary
We are seeking an experienced Infra Dev Specialist with 5 to 6 years of experience in ServiceNow technologies. The ideal candidate will have expertise in ServiceNow CMDB / CSDM Strategic Port Mgmt ITSM ITAM HRSD FSM CSM GRC and ITOM. This role requires working from the office with rotational shifts. No travel is required.
Responsibilities
Lead the implementation and maintenance of ServiceNow CMDB / CSDM to ensure accurate and up-to-date configuration data.Oversee the deployment and management of ServiceNow Strategic Portfolio Management to align projects with business objectives.Provide support and enhancements for ServiceNow ITSM to streamline IT service management processes.Manage ServiceNow ITAM to optimize asset utilization and ensure compliance with licensing agreements.Implement and maintain ServiceNow HRSD to improve HR service delivery and employee satisfaction.Oversee the deployment of ServiceNow FSM to enhance field service operations and customer satisfaction.Manage ServiceNow CSM to improve customer service management and support processes.Implement ServiceNow GRC to ensure governance risk and compliance requirements are met.Oversee the deployment and management of ServiceNow ITOM to enhance IT operations management.Collaborate with cross-functional teams to ensure seamless integration of ServiceNow modules.Provide training and support to end-users to maximize the utilization of ServiceNow solutions.Monitor system performance and troubleshoot issues to ensure optimal functionality.Stay updated with the latest ServiceNow features and best practices to continuously improve the platform.
Qualifications
Possess a strong understanding of ServiceNow CMDB / CSDM and its implementation.Have experience in deploying and managing ServiceNow Strategic Portfolio Management.Demonstrate expertise in ServiceNow ITSM and its processes.Have a solid understanding of ServiceNow ITAM and asset management principles.Be proficient in ServiceNow HRSD and its functionalities.Have experience in implementing ServiceNow FSM for field service operations.Demonstrate knowledge of ServiceNow CSM and customer service management.Have experience in ServiceNow GRC and its compliance requirements.Be proficient in ServiceNow ITOM and IT operations management.Possess strong problem-solving skills and the ability to troubleshoot system issues.Have excellent communication and collaboration skills to work with cross-functional teams.Be committed to staying updated with the latest ServiceNow features and best practices.Have a minimum of 5 years of experience in ServiceNow technologies.
Certifications Required
ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist
