Information Technology System Administrator

About the Company

We are a forward-thinking technology company dedicated to providing innovative solutions that empower businesses. Our mission is to enhance operational efficiency through cutting-edge technology while fostering a collaborative and inclusive culture.

About the Role

The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to our users. This position involves a variety of responsibilities, from system management to user support.

Responsibilities

• System & Network Management: Install, configure, and maintain servers, computers, software, and network hardware (routers, switches, firewalls).
• Technical Support: Troubleshoot and resolve user-reported issues (hardware, software, connectivity).
• User & Access Management: Create/manage user accounts, permissions, and email settings.
• Security: Deploy security policies, monitor for threats, manage firewalls, and perform data backups/recovery.
• Performance Monitoring: Oversee system health, network performance, and security logs.
• Planning & Development: Research new tech, plan upgrades, and improve IT systems.

Qualifications

Education details: A degree in Computer Science, Information Technology, or a related field is preferred.

Required Skills

• Strong problem-solving & resourcefulness.
• Knowledge of networks (LAN/WAN), operating systems (Windows, Linux), and cloud platforms.
• Communication skills for user training and support.
• Familiarity with security best practices.

Preferred Skills

• Experience with IT helpdesk ticketing systems.
• Vendor management experience.

Pay range and compensation package

Competitive salary based on experience, along with a comprehensive benefits package.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.