Information Technology System Administrator

Job Title: IT Administrator (Email & Office 365 Support) 12 Years

Job Summary

IInfotanks is looking for an IT Administrator (12 years experience) to support day-to-day IT operations with a focus on software troubleshooting, hardware support, basic networking, and email/Office 365 administration. The role includes handling DNS/email authentication (SPF/DKIM/DMARC) tasks, resolving Office 365 issues, and ensuring smooth IT support for internal users. This is a US Shift role.

Note: This role does not require server administration or cloud expertise.

Key Responsibilities

IT Support (Software & Hardware)

• Provide L1/L2 support for day-to-day IT issues across laptops/desktops and peripherals
• Troubleshoot OS/application issues (Windows, browsers, common productivity tools)
• Support hardware setup, repairs coordination, and inventory/basic asset tracking
• Install/upgrade software, manage basic access permissions, and maintain system hygiene

Networking & Connectivity (Basic)

• Troubleshoot LAN/Wi-Fi connectivity, printer/network access, and basic IP/DNS issues
• Assist with router/switch configuration changes as per guidance (basic level)
• Coordinate with ISP/vendor support when needed and document resolutions

Email & Office 365 Administration

• Support Office 365 user issues: Outlook configuration, login/access, mailbox setup, shared mailboxes, basic policies, and troubleshooting
• Assist with email setup across devices (desktop/mobile) and resolve delivery/configuration issues
• Manage and validate DNS records related to email (SPF, DKIM, DMARC, MX, TXT/CNAME)
• Support troubleshooting for DKIM/signing issues and ensure correct configurations with domain providers
• Maintain documentation for email settings, DNS changes, and standard IT processes

Documentation & Coordination

• Maintain helpdesk logs/trackers for issues, resolutions, and pending follow-ups
• Create simple SOPs/how-to guides for recurring problems
• Coordinate with internal teams and external vendors for hardware/network/email fixes

Required Skills & Qualifications

• 12 years of experience in IT support / IT administration / helpdesk role
• Strong troubleshooting skills for software and end-user systems
• Working knowledge of basic networking concepts: IP, DNS, DHCP, Wi-Fi/LAN
• Practical understanding of email DNS records: SPF, DKIM, DMARC, MX, TXT/CNAME
• Hands-on experience supporting Office 365 / Outlook and user mailbox issues
• Good communication skills and ability to explain fixes clearly to non-technical users
• Organized approach to documentation and task tracking

Preferred (Nice to Have)

• Experience with basic endpoint setup (antivirus, standard apps, device onboarding)
• Familiarity with Google Workspace/Zoho basics (support perspective)
• Experience working with domain registrars/hosting panels for DNS updates

What This Role Does NOT Require

• Server administration (Linux/Windows Servers)
• Cloud infrastructure expertise (AWS/Azure/GCP)
• Advanced network engineering