Information Technology Supporter

We are looking for a hands-on IT & Digital Systems Executive to manage and maintain all technology, POS systems, digital communication tools, and payment infrastructure across our three restaurant outlets. The ideal candidate understands the fast-paced hospitality environment and can troubleshoot issues quickly with minimal downtime.

Candidates must have IT experience in a hospitality environment (e.g. hotels or restaurants).

Key Responsibilities

1. POS & Billing Systems

Complete management of POS systems (preferably PET Pooja)

Menu uploads, pricing updates, modifier management

Creating reports (sales, inventory, KOT analysis, etc.)

Managing integrations (Zomato, Swiggy, payment gateways, accounting software)

Staff training on POS usage

Immediate troubleshooting during service hours

2. Payment Systems & Swipe Machines

Setup and maintenance of swipe/card machines

UPI, QR, and payment gateway integration

Coordination with banks/payment providers

Ensuring daily settlement accuracy

Handling chargeback documentation support

3. Internet & Network Infrastructure

Managing internet connections across outlets

Router, WiFi, LAN setup and maintenance

CCTV coordination and maintenance

Ensuring backup connectivity during outages

Vendor coordination for hardware and AMC

4. WhatsApp & Digital Campaigns

Managing WhatsApp Business platform

Creating and executing broadcast campaigns

Maintaining customer database

CRM data management

Basic campaign analytics and reporting

5. Hardware & IT Support

Maintaining billing systems, printers, KOT printers

Coordinating repairs and replacements

Laptop/desktop troubleshooting

Software installations and updates

Data backups and system security

6. Restaurant Tech Optimization

Suggesting improvements to streamline operations

Managing cloud systems & data storage

Supporting inventory & purchase system integrations

Coordinating with third-party tech vendors

Requirements

25 years experience in restaurant or retail IT systems

Strong knowledge of POS systems (PET Pooja preferred)

Understanding of payment gateways & banking processes

Basic knowledge of networking & hardware troubleshooting

Familiarity with WhatsApp Business and CRM tools

Available for on-call support during operational hours

Problem-solver with quick response time.

Send your CV and cover letter to:

hr@lalocamaria.in