Information Technology Support Technician

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician

Our client is a one of the world top social media platforms:

-Over 6500 + staff globally across EMEA, NA, APAC and Middle East

-Grow rapidly with cutting edge AR and VR technologies

They are looking for an IT support technician to support the growth of their Mumbai office, manage vendor relationship and ensure IT services delivery:

-Part of global tech lounge but the sole support technician on site ;

-Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, AV and video conferencing;

-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;

-Building good relationship with 3rd party software/hardware vendors;

-Documentations

Requirements:

-2 + years experience working as IT support/service desk

-Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies and Windows OS/server

-Knowledge in MDM such as JAMF or Intune or Airwatch

-Any experience in Google workspace or Okta or Atlassian or Slack is a big plus

-Excellent client facing and problem solving skills, reliable, creative thinking and sociable personality

-Fluent English

Initially 12 months full time contract (5 days per week, standard business hours) till the end of 2026 but will extend yearly afterwards. 5 days on site at Mumbai office with some travel to Delhi and Pune office as required (roughly once per quarter).

Please note that the start date is ideally the 6th of Jan (or the 13th of Jan for the latest) , please only apply if you can start before the 13th of Jan.