Information Technology Support Officer

The Opportunity

IT Support Officer will provide technical assistance and ensure the smooth operation of the schools IT systems. This role is crucial in supporting the academic and administrative functions of the school by maintaining IT infrastructure, resolving technical issues, and assisting staff and students with their IT needs.

As a key member of the school team, you will play a pivotal role in aligning the schools vision with the overarching mission of Queen Elizabeths Global Schools, upholding the values and legacy of our founding school, Queen Elizabeths School, Barnet.

If you are a dynamic and forward-thinking leader who thrives in high-performance environments and is passionate about delivering exceptional education, we would be delighted to hear from you.

The Role

Technical Support and Troubleshooting

• Deliver responsive, professional first-line support for all users across the school, ensuring the seamless operation of hardware, software, and network services.
• Diagnose and resolve issues across a suite of devices including MacBooks, iPads, Apple TVs, printers, projectors, and interactive displays, in line with Apple Distinguished School standards.
• Configure and maintain user accounts, permissions, and profiles across the schools Apple ecosystem, ensuring secure and efficient access.
• Monitor and manage the IT helpdesk system, prioritising requests and ensuring high levels of satisfaction through clear communication and resolution tracking.

Network and Infrastructure Management

• Support the stability and performance of the schools wired and wireless networks, contributing to a secure, high-speed infrastructure capable of supporting 1:1 device environments.
• Assist in implementing regular system updates, backups, and security protocols, in alignment with industry best practice and internal IT policies.
• Work in close collaboration with the IT Manager to maintain a robust digital infrastructure that supports the schools academic and administrative functions.

Classroom Technology and Digital Learning Support

• Provide frontline support for classroom technologies, including Apple TVs, interactive whiteboards, AV systems, and cloud-based learning platforms such as Apple School Manager, Jamf, and iCloud for Education.
• Assist teachers in the effective integration of Apple technologies to enhance lesson delivery, student engagement, and personalised learning.
• Support the deployment, configuration, and troubleshooting of all school-issued devices within the 1:1 Apple device programme, ensuring readiness for teaching and learning.

Operational and Administrative Excellence

• Maintain an up-to-date inventory of all IT and AV equipment, tracking warranties, licenses, and usage across the school estate.
• Document all technical procedures, solutions, and systems configurations to promote consistency and knowledge sharing within the IT team.
• Provide IT and AV support for school-wide events including assemblies, performances, and parent engagementsensuring professional and reliable execution.
• Contribute to the implementation of new systems, platform upgrades, and emerging technology solutions that advance the schools digital transformation.

Cybersecurity, Compliance and Digital Citizenship

• Support the implementation of the schools IT and data protection policies, ensuring compliance with local legislation and safeguarding frameworks.
• Identify potential vulnerabilities in school systems and proactively assist in strengthening cybersecurity measures.
• Support staff and students in developing digital citizenship awareness, including privacy, security, and responsible use of technology in an educational context.

The Person

Qualifications and Experience

• Bachelors Degree in Information Technology, Computer Science, or a related field.
• A minimum of 3 years of experience in IT support, preferably within a school or educational institution.
• Experience with managing IT systems in a Cambridge International Curriculum school environment is an advantage.
• Certifications such as Apple Certified Macintosh Technician (ACMT), Apple Certified Support
• Professional (ACSP), CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are desirable.
• Familiarity with local data protection and cybersecurity regulations is a plus.
• Strong technical knowledge of hardware, software, networking, and troubleshooting methodologies.
• Proficiency in Microsoft Office 365, Google Workspace, and other commonly used educational software.
• Knowledge of IT infrastructure, including LAN, WAN, Wi-Fi, and server administration.

Personal Qualities

• Outstanding communication and interpersonal skills.
• Highly organised with attention to detail and follow-through.
• Empathetic, warm, and approachable while maintaining professionalism.
• Discreet, diplomatic, and able to handle confidential matters sensitively.