Information Technology Service Management Analyst

Greetings From TCS !!!

TCS Hiring @ ITSM Analyst

Location: Delhi / Nagpur

Exp Range: 3yrs to 5yrs

Role: IT Service Management Analyst

Location: Delhi NCR/Nagpur

Exp Range: 3yrs to 5yrs

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

• Strong problem-solving abilities with inter team collaboration
• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
• Incident Coordination
• Lead and manage major incidents from detection to resolution.
• Ensure rapid assessment, prioritization, and escalation of incidents.
• Act as the primary point of contact during major incidents.
• Provide timely and accurate updates to stakeholders, including senior leadership.
• Facilitate incident review calls and post-incident reports.
• Root Cause Analysis & Reporting
• Drive post-incident reviews and ensure root cause analysis is completed.
• Document lessons learned and recommended preventive measures.

Good-to-Have

• Good to have management of Change and Problem
• Good understanding of computer systems, mobile devices, and other tech products.
• Process Compliance & Improvement
• Ensure adherence to ITIL Major Incident Management processes.
• Identify opportunities for process improvement and implement best practices.
• Work closely with technical teams, vendors, and business units to resolve incidents.
• Coordinate with Problem Management for long-term fixes.