Informatica Service Manager

Job Title: MDM Application / Service Manager Informatica IDMC

Experience: 812 Years

Location: Bangalore

Employment Type: Full-time

Job Summary

We are seeking an experienced MDM Application / Service Manager to define, establish, and operate an enterprise data management service on Informatica Intelligent Data Management Cloud (IDMC). The role will own end-to-end service management across Informatica MDM SaaS, Cloud Data Integration (CDI), Cloud Application Integration (CAI), and Cloud Data Quality (CDQ), with additional responsibility for supporting data governance and stewardship processes.

This position is responsible for setting up the service operating model, SOPs, SLAs, escalation framework, and governance processes, and for maturing the IDMC platform into a stable and scalable enterprise service.

Key Responsibilities

• Define and establish the IDMC service model, including service scope, ownership, service catalog, and support structure.
• Own end-to-end application and service management for MDM SaaS, CDI, CAI, and CDQ.
• Create and maintain SOPs and runbooks covering incident, change, release, access, and environment management.
• Manage MDM processes including data onboarding, match & merge, survivorship, hierarchies, and publishing.
• Oversee batch and real-time integrations and API-based data flows using CDI and CAI.
• Ensure data quality monitoring, issue resolution, and scorecarding through CDQ.
• Establish SLAs, KPIs, service dashboards, and escalation matrices.
• Support and govern data governance and stewardship workflows in coordination with business teams.
• Manage incidents, major incidents, RCA, and continuous service improvement initiatives.
• Lead service communications, stakeholder updates, service reviews, and escalation handling.
• Build and manage an IDMC / MDM support and operations team as the service scales.

Required Skills & Experience

• 812 years of IT experience with strong hands-on expertise in Informatica technologies, including:
• Informatica MDM (Hub / MDM SaaS)
• IDMC services: CDI, CAI, CDQ
• Strong understanding of MDM concepts: data modeling, match & merge, survivorship, and data lifecycle.
• Experience with batch and real-time integrations (REST / SOAP).
• Proven experience in application or service management / platform ownership roles.
• Strong documentation, communication, and stakeholder management skills.

Preferred Qualifications

• Informatica MDM / IDMC / CDQ certifications.
• ITIL Foundation or higher.
• Experience setting up new cloud-based platforms or services.
• Exposure to data governance or stewardship frameworks.

Education

• Bachelors or Masters degree in Computer Science, Engineering, or related discipline.