Inbound Specialist

About Us: Curefit Healthcare Pvt Ltd, founded in 2016, is Indias largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The companys vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Job Summary: Were looking for someone who understands that inbound is not just answering calls its about driving revenue while protecting SLA and CX. You will own inbound sales performance end-to-end: conversion, queue management, capacity planning, and campaign optimization.

Key Responsibilities:

Drive inbound revenue targets (callbacks + fresh inbound)

Improve inbound CVR and revenue per call

Maintain SLA metrics (AWT, abandonment %, answer rate)

Design inbound call flows and optimise AHT

Plan headcount using call arrival rate, AHT & occupancy

Analyse performance and run weekly reviews with TLs

Qualifications and Skills:

2-3 years experience in managing Inbound Sales / ops.

Experience handling or scaling 1000+ inbound calls/day

Strong understanding of SLA metrics & queue logic

Experience with CRM tools (Sprinklr / Salesforce or similar)

Data-driven mindset with revenue ownership exposure