HELPDESK | 1 TO 3 YEARS | NOIDA
Capgemini
2 - 5 years
Noida
Posted: 23/06/2025
Job Description
Job Description
Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.
Primary Skill
sResponsible for service delivery of the areas assigned.Meeting the service level and maintaining the accuracy of the database.Basic Knowledge of Computers, Oracle and Sales force.Should be able to work in Citrix based environment.Knowledge of customer service, helpdesk and order fulfillment.Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended processGood communication (written and verbal) and comprehension skills in EnglishWilling to work in night shifts 24/7 environmentCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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