Head of Engineering

Key Accountabilities

• Own end-to-end engineering leadership for Loyalty and Rewards SaaS products, including architecture, delivery, quality, reliability, and scalability.
• Define and drive the engineering strategy and execution roadmap aligned with product vision, business goals, and customer commitments.
• Lead and scale multiple engineering teams.
• Establish and evolve the technical architecture using the MERN stack, ensuring long-term scalability, performance, and maintainability.
• Oversee cloud-native deployments on AWS, ensuring high availability, security, and cost efficiency.
• Partner closely with Product, Sales, and Customer Success leaders to align engineering execution with market and customer needs.
• Drive engineering excellence through strong SDLC practices, code quality standards, automated testing, CI/CD, and DevOps maturity.
• Own delivery predictability and release governance across multiple product streams.
• Ensure operational excellence through monitoring, incident management, root cause analysis, and continuous improvement.
• Set and track engineering KPIs related to delivery velocity, quality, uptime, and team health.
• Build a strong leadership bench by mentoring Engineering Managers, Tech Leads, and Architects.
• Foster a culture of ownership, accountability, innovation, and continuous learning.
• Lead technical decision-making during scale challenges, customer escalations, and critical incidents.
• Identify technology and delivery risks proactively and implement mitigation strategies.
• Stay current with industry trends relevant to SaaS, cloud platforms, and digital loyalty ecosystems.

Mandatory Skills

• Bachelors degree in Computer Science, Engineering, or a related technical field.
• 15+ years of experience in software engineering, with 5+ years in senior engineering leadership roles (Head of Engineering, Director of Engineering, or equivalent).
• Proven experience leading large product engineering organizations delivering B2B or B2C SaaS platforms.
• Strong architectural and hands-on understanding of the MERN stack
• Deep experience operating AWS-based cloud platforms in production at scale.
• Strong understanding of microservices architecture, API design, and distributed systems.
• Experience building and running multi-tenant SaaS systems with high availability requirements.
• Proven track record of driving delivery excellence, quality, and operational stability.
• Strong understanding of DevOps practices including CI/CD, infrastructure automation, and release management.
• Experience managing engineering managers and senior technical leaders.
• Excellent stakeholder management skills across product, business, and customer-facing teams.
• Strong decision-making ability under ambiguity and pressure.
• Solid understanding of security best practices across the SDLC.

Desirable Skills

• Prior experience in Loyalty, Rewards, MarTech, FinTech, or Transaction-heavy platforms.
• Experience with event-driven architectures (Kafka, AWS SNS/SQS, or similar).
• Exposure to Next.js, advanced React performance optimization, or frontend platform design.
• Familiarity with observability platforms (Prometheus, Grafana, ELK, Datadog).
• Experience driving cloud cost optimization for large-scale SaaS platforms.
• Understanding of data privacy, compliance, and regulatory standards (GDPR, SOC2).
• Exposure to applying AI/ML or automation within product engineering (personalization, fraud detection, recommendations).
• Experience scaling engineering organizations through periods of rapid growth or transformation.