Guest Relations Executive

Company Description

StaffAnchor Talent Solutions is a specialist recruitment firm with a focus on sales hiring for high-growth companies across industries like SaaS, consumer internet, fintech, and retail.

We are hiring for one of the newly constructed property in Greater Noida West near Gaur City.

Role Description

This is a full-time, on-site Guest Relations Executive role located in Noida. This person will be responsible for welcoming and assisting guests, managing reservations, handling phone inquiries with professional etiquette, and performing administrative receptionist duties. The role also includes ensuring smooth communication between staff and guests, managing check-ins and check-outs, and addressing guest needs to ensure a positive hotel experience.

Qualifications

• Strong Interpersonal Skills to provide excellent customer service and engage with diverse guests
• Experience with front desk Receptionist Duties such as check-in, check-out, and managing guest inquiries
• Proficiency in managing Reservations and ensuring accurate booking processes
• Excellent Phone Etiquette and ability to handle calls professionally and efficiently
• Strong Communication skills, both verbal and written, to effectively interact with guests and team members
• Ability to handle multiple tasks simultaneously and stay organized in a fast-paced environment
• Proficiency in using hotel management software is preferred
• Previous experience in hospitality or customer service is an advantage
• High school diploma or equivalent; additional hospitality training or certification is a plus