3-5 years of experience with minimum 2-3 yrs of experience in Supervisory position
Roles & Responsibilities:
•Management of daily activities of a team size of 20-25 analysts
•Experience in Data Analyst experience
•Ensures achievement of all process, team and individual Customer Service goals and standards
•Manages Key performance indicators
•Maintain complete knowledge of all service tasks and programs
•Responsible for administrative aspects including reporting
•Superior communication (oral, written), presentation, and interpersonal skills
•Demonstrated ability to develop and implement process enhancements including technology and performance
•Ability to plan, prioritize, organize and communicate with client
•Able to drive weekly meetings, enagege with customer on SLA
•Experienced in goal-setting (defining and prioritizing specific, driving objectives)
Managing escalations
Qualifications:
Graduates with industry experience
Geographic Information Systems(Maps)