| • Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement • Managing day-to-day operations – ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication • Able to adapt quickly to changes in workflows/processes/procedures/product features • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization • Clearly outline current performance drivers of their market and actions to improve • Maintain a professional and personable demeanor at all times |
Roles & Responsibilities:
| • Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement • Managing day-to-day operations – ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication • Able to adapt quickly to changes in workflows/processes/procedures/product features • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization • Clearly outline current performance drivers of their market and actions to improve • Maintain a professional and personable demeanor at all times |
Qualifications:
Graduate
Order Management(Comms)
| Group Leader | B2 | Voice | 24/7 US Time Zone | Graduate | 5+ Years | BPO Experience in Networking domain | Presentaion , Stake holder Mangement , People Mangemnet |