Designation - Google Workspace Administrator L2

Experience - 5 Years Minimum

Location - Prabhadevi, Mumbai

Work Model - Work from Office

Job Description:

Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.)
Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools
Administer user accounts, group policies, and configurations via Google Admin Console
Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems
Support VIP users with priority response and professionally ensuring minimal disruption.
Must have excellent communication and interpersonal skill to manage support relationship at CXO level.
Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations.
Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation.
Assist users with mobile device configurations (Android/iOS) for Gmail and Drive
Work with security teams to enforce 2FA, DLP, and email security policies
Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA
Create user guides, SOPs, and training materials for end users
Participate in deployment of new features, rollouts, or change requests
Monitor GWS system health, perform proactive maintenance, and suggest process improvements.

Required Skills & Qualifications:

6-8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment
Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps
Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC)
Understanding of SSO, 2-Step Verification, and security groups
Experience with ticketing tools
Excellent communication and documentation skills
Google Workspace and GCP Administrator certification (preferred)

Interested candidates please share your resumes on or

Google Workspace Administrator