GN - SONG - MT - MarTech - Manager
Accenture
5 - 10 years
Bengaluru
Posted: 11/05/2025
Job Description
Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network
Management Level: 06 – Senior Manager
Location: Bangalore/Gurgaon
Must have skills: Sprinklr Unified CXM, Customer Service Operations
Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies
Job Summary: As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing solutions to meet those requirements.
Roles & Responsibilities:
- Understand market and customer challenges: Create business cases and strategic transformation roadmaps based on market trends.
- Promote and provide Sprinklr Unified CXM solutions to customers: Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement.
- Drive partner support activities: Focus on nurturing deeper, more strategic relationships with key parties.
- Develop requirements based on leadership input: Performance/status reporting, problem-solving, and conflict management.
- Act as a subject matter expert on Sprinklr Unified CXM: Provide expertise on CCaaS transformation client projects across the entire delivery lifecycle.
Professional & Technical Skills:
- Must have skills: Proficiency in Sprinklr Unified CXM, experience in customer service operations, and contact center channels.
- Strong understanding of customer service operations concepts and principles.
- Experience in implementing omnichannel self-service/IVR and omni-channel orchestration routing.
- Experience in developing and maintaining customer service applications using Sprinklr solutions.
- Experience in debugging and troubleshooting customer service applications.
- Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe.
- Experience with cloud contact center technologies ranging from IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social media engagement, digital (DX), unified communications (UC), and analytics.
Additional Information:
- The ideal candidate will possess a strong educational background in business administration or a related field, along with a proven track record of delivering impactful solutions using Sprinklr Unified CXM.
- This position is based at our Bangalore or Gurgaon office.
Experience: Minimum 12+ years of experience is required
Educational Qualification: MBA from a tier 1 institute
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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