Global QA/QC Coordinator

Global QA/QC Coordinator

Role Overview

The Global QA/QC Coordinator is responsible for managing and coordinating international inspection and expediting activities from enquiry receipt through completion and invoicing.

The role ensures seamless collaboration across regional teams and affiliates, maintains service quality standards, supports KPI achievement, and enhances customer experience through structured global coordination and digital process optimisation.

Key Responsibilities

1. Global Inspection Coordination

• Receive and acknowledge inspection enquiries within defined service level timelines.
• Review scope of work and documentation for completeness.
• Allocate assignments to regional offices or coordinate execution through approved inspectors.
• Identify and confirm inspector availability, competence, and commercial acceptance.
• Prepare submission documentation and customer quotations.
• Confirm bookings and issue inspection documentation (scope, checklists, reporting templates).
• Maintain clear communication with clients and regional stakeholders.

2. Report & Quality Management

• Ensure inspection reports are submitted within agreed turnaround times.
• Review reports for accuracy, completeness, and compliance with client requirements.
• Escalate urgent non-conformances promptly.
• Coordinate resolution of technical queries with relevant technical authorities.

3. Billing & Payment Coordination

• Verify billing quantities and rates prior to invoice release.
• Ensure inspector timesheets and expenses are validated.
• Coordinate timely and accurate payments aligned with customer invoicing.

4. Contract & Compliance Administration

• Support execution of international contracts in alignment with company procedures.
• Maintain accurate documentation and system records.
• Ensure adherence to corporate integrity, compliance, and professional conduct standards.

5. Digital & Process Optimisation

• Promote use of digital inspection and coordination systems.
• Support transition from manual to digital workflows.
• Contribute to continuous improvement initiatives to enhance efficiency and transparency.

Core Competencies

• Strategic and analytical thinking
• Strong written and verbal communication
• High organisational capability
• Results-oriented mindset
• Collaborative and stakeholder-focused approach
• Ability to manage multiple priorities across time zones

Skills & Knowledge

Essential

• Experience in inspection coordination or expediting
• Strong organisational and multitasking skills
• Ability to work within global and cross-functional teams
• Client-facing communication confidence
• Advanced proficiency in Microsoft Excel; good knowledge of Word, Outlook, and PowerPoint
• Ability to work effectively within deadline-driven environments

Desirable

• Experience using inspection management systems
• Familiarity with digital workflow platforms and document management systems

Experience Requirements

• 35 years of experience in inspection, expediting, or quality coordination roles
• Exposure to vendor inspection processes within industrial, manufacturing, or energy projects
• Experience sourcing and evaluating inspectors
• Ability to interpret contractual and technical documentation

Education & Certifications

Essential

• Diploma or Degree in Engineering, Quality, or Business Administration (or equivalent)

Desirable

• Technical certifications in Welding, Coating, NDT, or Electrical disciplines
• ISO 9001 Internal Auditor certification