Global Mobility Operations Specialist

Our client is looking for a Mobility Operations Specialist to help us scale our global mobility processes. You will be a key member of the People Operations team focused on delivering an exceptional employee experience and driving efficiencies across the People Operations, Mobility & Compliance teams. The ideal candidate will be a self-starter with great customer service skills and broad knowledge of global mobility programs & processes.

Job Duties and Responsibilities:

• Act as the first point of contact for global mobility and compliance questions
• Answer routine mobility inquiries and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the global mobility team
• Mobility inquiries include topics such as: relocation, contingent workers, immigration and expatriate assignment programs, policy and compliance management.
• Inquiries will be related to US/domestic programs + Canada, EMEA & APAC.
• Support transfer and relocation inquiries/requests and provide administrative support to the global mobility team
• Support new hire Immigration process inquiries/requests
• Utilize Workday & ServiceNow data to identify mobility inquiry trends and operational weaknesses. Translate trends into action plans with the goal of improving employee experience & self-service
• Partner with the mobility team to understand upcoming policy and program changes
• Maintain and update mobility and compliance site and related wiki pages
• Support mobility and compliance audits as needed
• Identify opportunities to improve global mobility processes, automation, and service delivery.
• Support implementation of mobility tools, Workday and self-service capabilities.
• Support audits and compliance reviews by maintaining proper documentation.

Required Knowledge & Experience:

• Bachelors degree preferred
• Minimum 2 years experience in mobility and/or compliance administration
• Knowledge of global mobility and compliance programs
• Previous experience working in Workday & ServiceNow is highly desired
• Experience working in a high-speed, global technology company preferred
• Previous experience in remotely onboarding and working remotely is highly preferred

Required skills:

• Ability to work cross-functionally, take initiative and meet multiple deadlines.
• Outstanding customer service, verbal, and written communication skills.
• Excellent analytical and organizational skills with attention to detail
• Intermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technology
• Experience with using vlookup, pivot table functions in Excel