Global Incident Managemer
Russell Tobin
2 - 5 years
Bengaluru
Posted: 20/12/2025
Job Description
Support Engineer
- 5+ years in Global Incident Management
- 5+ years of Problem Management experience
- 5+ years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
- High Degree of ownership in all matters within IT infrastructure and root cause analysis
- Experience in high-severity triage, escalations and issue management
- Experience in Ticketing tools and its functions
- Thorough understanding TCP/IP networking, IP routing, Server Load Balancing, Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
- Experience with one or more of the following: router, server load balancer, and firewall vendor platforms: Cisco or Juniper.
- Experience in one or more of the following: Working in a Linux/Unix environment. Possess Scripting skills or have desire to learn them; specifically, Python, Perl, or Shell.
- Demonstrated problem solving ability
- Superior technical aptitude
- Proven ability to manage complex tasks
- Strong analytical skills
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