Genset Sizing Support Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more.

With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations!

The opportunity

The Genset Sizing Support Manager will manage requests from customers, dealers, and our field staff for support around sizing EPD products for a variety of electrical load scenarios.  This will include implementing new load modeling and output analyses, managing the case management and knowledge base processes for our sizing tools and training agents, directly supporting high value customer projects, and participating in dealer and customer training events.

What you will do:

• Train level one and two agents to address support inquiries from sizing tool users
• Directly address level three support inquiry escalations
• Craft knowledge articles that enable self-service and assisted support
• Provide training at dealer and customer events
• Identify and implement new load modeling, output analyses, and other functionality requested by customers, dealers, and field staff

What you have:

Education:

Engineering degree with an electrical discipline with relevant progressive experience. Candidates without a degree must be able to demonstrate substantially more relevant experience.

Technical Excellence - Level Extensive Experience:

• Knowledge of how site load requirements impact diesel and gas genset selection
• Familiarity with how various engine, alternator, and cooling system combinations can be used to optimize performance

Customer Focus – Level Working Knowledge

• Understands the importance of customer needs/expectations and commits to resolving them in a timely fashion
• Solicits input on customer and user experience and acts on improvement opportunities

Global Perspective – Level Working Knowledge

• Solicits global requirements and standards and understands how solutions meet the needs
• Works with global customers and dealers and adapts approach to maintain positive working relationships

Creativity – Level Working Knowledge

• Contributes to and encourages new ideas; builds on the suggestions of others
• Shares ideas and is open to other opinions and views

Effective Communications - Level Working Knowledge

• Good communication skills in written and oral form along with well-developed interpersonal skills.
• Adapts documents and presentations for the intended audience.

Relationship Management – Level Working Knowledge

• Provides prompt and effective responses to customer and user requests and interactions
• Works with customers and users to identify and address problems

Strategic Thinking – Level Basic Understanding

• Identifies how business strategy impacts feature and functionality priorities
• Understands how recommendations impact solution competitiveness

Vendor/Supplier Management – Level Working Knowledge

• Builds effective working relationships with counterparts in supplier’s organization
• Works to provide supplier with required information to meet timelines

Additional information:

• There will be up to 10% travel to meet customers and dealers.
• This position is currently a hybrid in-office work model, requiring a 3-day weekly office presence onsite at our Larne office and remote work for the remaining days. However, work arrangements may be adjusted at any time based on business needs.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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