Genesys Routing
TCS
6 - 10 years
Bengaluru
Posted: 29/10/2025
Job Description
We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.
The ideal candidate will be responsible for the design, implementation, maintenance, and optimization of call routingstrategies and maintain platform across our enterprise contact center solutions.
Key Responsibilities(Genesys Engage):
* Configure, and optimize routing strategies using Genesys Composer.
* Manage and maintain Genesys Engage platform components, including URS (Universal Routing Server), ORS , Stat Server, and SIP Server
* Work with business stakeholders to gather requirements and implement routing workflows.
* Perform system upgrades, patching, and performance tuning on Genesys platform components.
Key Responsibilities(Genesys Cloud CX):
*Configure and manage Genesys Cloud CX resources, including:Users, roles, and permissions
Queues, skills, and routing
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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