Role -TSR/Agent

Required Technical Skill Set**

GCP/GWS Technical Support

Desired Experience Range**

6 months-2 years

Location of Requirement

Chennai, Indore

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

Excellent Comm skill(verbal /Written)
Typing skill (typing skills (Min 60 to 80 WPM))
Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents
Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
Knowledge on any Ticketing tool , ITIL knowledge

Good-to-Have

Exp 6+ months of experience in infra , Storage, Service Desk
Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)
Google Workspace Administrator certification it would be great advantage.

Responsibility of / Expectations from the Role

1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries

2 Maintain response and resolution speed as defined by Service Level Objective (SLO/s)

3 Keep high customer satisfaction scores and follow quality standards in 90% of cases

4 Use existing knowledge base to provide a customer facing root cause assessment; and

5 Provide customer facing bug progress summary using available tools and platforms.

GCP/GWS Technical Support