GCP Architect
Capgemini
2 - 5 years
Kolkata
Posted: 9/17/2024
Job Description
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.Job Description - Grade SpecificSenior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.
Skills (competencies)
AccountabilityActive ListeningAdaptabilityAnalytical ThinkingBusiness AcumenBusiness PartneringBusiness TransformationChange ManagementCoaching ConfidentialityCollaborationCommercial ManagementComplex Engagement ManagementContract ManagementCrisis ManagementCritical ThinkingCultural AwarenessCustomer CentricityData-Driven Decision-Makinge-Greate-KPIe-MMXe-MonitoringEmotional Intelligencee-skillsEstimatingExecutive PresenceFinancial AnalysisFinancial ControlFinancial ReportingInfluencingLean Portfolio ManagementManaging Difficult ConversationsMicrosoft ProjectNegotiationProblem SolvingProject Financial PlanningProject GovernanceProject ManagementProject PlanningQwizRelationship-BuildingRisk AssessmentRisk ManagementScope ManagementScrumStakeholder ManagementSTARStorytellingStrategic ThinkingTeamworkTime ManagementUnified Project Management (UPM)Unified Service Management (USM)Verbal CommunicationWritten CommunicationAgile (Software Development Framework)DelegationUPM (Methodology)USM (Methodology)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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