Frontline support Technical Lead
TechDoQuest
5 - 10 years
Chennai
Posted: 02/03/2026
Job Description
Mandatory skills:
Technically skilled in IIS, monitoring, and alerting tools Datadog
Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools
They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24/7 and 24/5 production L1 support projects
Analyzing incidents or services , updating resolution notes
Adaptability to learn new technologies like salesforce
Excellent communication skills- since they should directly interact with stakeholders
Experience in managing or handling managed service projects
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