Front Desk Receptionist

Are you energetic, people-oriented, and passionate about delivering excellent customer experience? FitClub is looking for a Front Desk Receptionist who can create a welcoming environment for our members and ensure smooth front office operations.

Location: FitClub Gurgaon

Job Type: Full-time

Key Responsibilities

• Welcome members and visitors with a professional and friendly approach
• Manage front desk operations, calls, and walk-in inquiries
• Handle member check-ins and maintain attendance records
• Assist with membership inquiries, renewals, and basic sales coordination
• Schedule appointments, consultations, and fitness sessions
• Maintain accurate records and update CRM/membership systems
• Address member concerns and ensure excellent service experience
• Coordinate with trainers and management for daily operations
• Maintain cleanliness and organization at the reception area

Requirements

Previous experience as a Receptionist / Front Desk Executive (fitness industry preferred)

Strong communication and interpersonal skills

Presentable personality with customer-focused mindset

Basic computer knowledge (MS Office/CRM)

Ability to multitask in a fast-paced environment