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FRMT Applications Support Analyst - 10

Citi Bank

0 - 3 years

Pune

Posted: 30/07/2025

Job Description

Job Summary:

We are seeking an experienced [4+ years] to join our Production/Application support team. The ideal candidate will bring a blend of good technical skills [Unix, SQL, ITIL, Autosys]

Key Responsibilities:

  • Provide L2 production support for mission applications, ensuring high availability and performance.
  • Monitor and resolve incidents related to batch failures.
  • Engage with operations, traders, quants, development teams to understand and resolve production outages/issues.
  • Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ ITRS/AWP ].
  • Maintain and improve knowledge bases, SOPs, and runbooks for production support.
  • Perform initial root cause analysis [RCA] , conduct post incident reviews, and drive permanent resolutions.

Required Skills & Qualification:

  • Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field.
  • 4+ Years of experience in application production support.
  • Strong hands-on experience with.
  • Unix/Linus [ scripting, file manipulation, job control]
  • SQL [ MSSQL]
  • Job Schedulers like Autosys.
  • Log analysis tools.
  • Excellent analytical and problem-solving skills , with the ability to work in a time-sensitive environment.
  • Effective communication and stakeholder management skills across business and technical teams.
  • Experience with ITIL processes, including incident, problem and change management.

About Company

Citi Bank, officially known as Citibank, is a global financial institution and the consumer division of Citigroup, a leading multinational banking corporation. Established in 1812, Citibank provides a wide range of financial services, including retail banking, credit cards, personal loans, wealth management, and investment banking. With a strong presence in over 100 countries, it serves millions of customers worldwide, offering both individual and business banking solutions. Citibank is known for its digital banking innovations, global reach, and commitment to financial inclusion and economic growth.

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