Fresher
Rabi Solutions
2 - 5 years
Ahmedabad
Posted: 29/01/2026
Job Description
- Role : Evaluating pre-recorded audio calls and transcripts for Google Ads for Quality.
- Qualification : Any Graduate
- Shift : Mid shift (2:00 PM to 11:00 PM)
- Work Mode : Work from office.
- Job Location : Fintech One - GIFT City, District Gandhinagar, Gujarat -
Evaluating pre-recorded audio calls and transcripts for the Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers' sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)
Role responsibilities
Obtain consumer / provider information by listening to telephone calls/ text & messages
Determine eligibility by comparing consumer / provider information to requirements
Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
Meet the required target and quality metrics
Work effectively with other teams
Skills/Qualifications
(IMPORTANT) Comprehensive and analytical skills
(IMPORTANT) Good knowledge of websites, and how to navigate to obtain desired information
(IMPORTANT) Excellent Communication Skills (both written & oral)
(IMPORTANT) Decision making skills
Strong Logical/ Analytical skills (cognitive ability)
Multi tasking ability
Excellent time management skills, most workload involves fluctuation
Extremely proactive and organized with a track record of success in a team environment
Basic knowledge of excel sheets
Preferred Attributes
Possesses basic knowledge on the US culture
Relevant experience from customer service is an added advantage
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