Deputy Manager Firewall Operations - Deloitte Support Services India Private Limited

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Touch Tohmatsu Limited (DTTL) Global supports our network of national member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

The Deloitte Firewall Management services is responsible for the firms overarching goals of enhancing data protection, standardizing, and securing critical infrastructure. As part of this effort, the Firewall Management service provides robust firewall security solutions to safeguard our network infrastructure. We are currently seeking a Firewall Operations Engineer to join our team.

Work youll do

The Firewall Operations Engineer role reports to the Manager of the Firewall Operations team. The role focuses on providing operational support and management of the Firewall infrastructure. The position works closely with the Architecture, Engineering, and Technical Delivery teams responsible for 24x7 firewall support to the Deloitte member firms.

Key Responsibilities:

• Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure.
• First responder to monitored alerts, incidents, and issues.
• Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.)
• Perform firewall policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with firewall activity and usage information.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location.
• Coordinate, triage, and troubleshot activities with customers.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required.
• Must be able to easily analyse and communicate complex ideas to all levels of management.

The Team

The team

At Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Location: India

Work shift Timings: 11 AM to 8 PM

Qualifications

       Bachelors Degree/College Diploma in Computer Science or equivalent industry experience

     8 - 10 years of experience is provided as a guideline for hiring and represents the amount of experience typically needed to be successful in this role.

       Expert level knowledge of Check Point firewalls including additional blades.

       Knowledge of Palo Alto and Cisco firewalls

       Knowledge of LAN/WAN and network protocols

       Knowledge of monitoring tools and commands to ensure quick resolution to issues.

       Advanced level skill in firewall policy management

       Ability to manage support cases with external technology vendors.

       Knowledge of server technologies is a plus.

       Knowledge of virtual technologies is a plus.

       Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management.

       Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.

       Discipline and experience in recognizing and handling confidential and sensitive information.

       Excellent time management and attention to detail is essential.

About Company

Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.