Field Service Engineer
Agilent
4 - 5 years
Delhi
Posted: 06/07/2025
Job Description
Job Description
Primary role : Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.
Responsibilities of this position include but are not limited to;
Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers & field engineers at identified locations at PAN India level
To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products
Leads projects requiring coordination with other functions & customers
Deliver customer education courses on-site as well at COE labs
Cost & time effective application method deployment on Agilent instruments
Promptly troubleshoot method/technology transfers issues from one instrument to another.
Respond promptly to related customer queries & help in prompt resolution of customer escalations
Training of internal & external team and provide technical support.
To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
Holds product seminars for customers, prospects and employees
To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted
Must be willing to travel extensively.
Qualifications
Master’s/Bachelor’s Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent
Relevant 4-5 years of professional experience on analytical instruments in Gas Phase chromatography domain like GC, GCHS, GCHSMS, GCMSMS etc. in Food, Pharma, Chemical & Energy, Petroleum markets etc.
Experience working on Gas Analyzers & special products like GCQTOF would be preferable
Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills.
Microsoft Outlook, Excel, PowerPoint, SQL etc.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
75% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportAbout Company
Agilent Technologies is a global leader in life sciences, diagnostics, and applied chemical markets. Headquartered in Santa Clara, California, the company was established in 1999 as a spin-off from Hewlett-Packard. Agilent specializes in providing innovative instruments, software, services, and consumables for laboratory analysis and research. Its offerings cater to industries such as pharmaceuticals, biotechnology, environmental testing, food safety, and clinical diagnostics. Known for its high-performance chromatography, mass spectrometry, and genomic analysis tools, Agilent helps scientists and researchers achieve accurate, reliable results that drive discovery and innovation. The company is also committed to advancing sustainability and addressing critical challenges in healthcare and science.
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