Facility Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

• Provide professional call logging services according to established guidelines
• Record comprehensive details of all service requests and complaints from residents
• Generate and assign unique reference numbers to all work orders and job cards
• Dispatch appropriate service providers based on request type and urgency
• Track service completion and manage follow-ups with service providers
• Communicate with residents regarding request status, timelines, and resolutions
• Prepare daily, weekly, and monthly reports on request volumes and resolution metrics
• Analyze recurring issues and assist Building Engineers with identifying maintenance patterns
• Support emergency procedures, crisis management, and business continuity protocols
• Actively participate in health and safety reviews and compliance
• Assist with invoice processing in coordination with Administration team
• Collaborate with Engineering and Properties teams on work order completion and contractor management
• Support other operational procedures as required by management

Qualifications

• Bachelor's degree in any discipline
• 2-4 years of experience in Facility or Property Management
• Strong customer service orientation
• Excellent communication and interpersonal skills
• Proficiency with helpdesk systems and property management software
• Ability to prioritize requests and manage multiple tasks efficiently
• Knowledge of residential property operations preferred

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.