Facilities Manager

Location: Thane (Site-based | Reporting to Thane Site Office)

Experience: 5+ years

Industry: High-Rise Residential Real Estate

Role Overview

We are hiring Facility Managers / Senior Facility Managers to manage day-to-day operations, infrastructure management, and customer care for high-rise residential properties. The role requires strong technical knowledge of building systems, hands-on site experience, and the ability to manage residents, vendors, and on-site teams efficiently.

Key Responsibilities

Property Operations & Infrastructure Management

• Oversee daily operations of high-rise residential buildings, including MEP systems, lifts, fire safety systems, electrical, plumbing, DG sets, STP/WTP, and civil works
• Plan and execute preventive and breakdown maintenance schedules
• Conduct regular site inspections to ensure operational efficiency and safety standards

Vendor & Manpower Management

• Manage and monitor facility service providers (security, housekeeping, MEP, landscaping, pest control, AMCs)
• Ensure adherence to SLAs, contracts, and service quality benchmarks
• Supervise on-site facility teams and ensure adequate manpower deployment

Resident Interaction & Customer Care

• Act as the primary point of contact for residents and society representatives
• Address customer complaints, service requests, and escalations in a timely manner
• Ensure high standards of customer service and resident satisfaction

Compliance, Safety & Statutory Coordination

• Ensure compliance with fire safety norms, statutory regulations, and local authority requirements
• Coordinate audits, inspections, and safety drills
• Maintain records for licenses, approvals, AMCs, warranties, and compliance documentation

Financial, ERP & MIS Management

• Track operating expenses, utilities, and vendor payments
• Maintain accurate MIS reports and service trackers
• Work on ERP systems for work orders, vendor management, and reporting
• (Experience on SAP is an added advantage; exposure to any ERP is mandatory)

Transition & Asset Handover Support

• Support transition from project completion to occupied operations
• Coordinate snag closures, common area readiness, and resident handovers
• Work closely with the project, CRM, and sales teams during possession phases

Requirements

• Diploma or BE (Engineering) candidates from MSBTE or recognised institutions only
• 5+ years of experience in facility management for high-rise residential real estate
• Strong technical understanding of infrastructure management and building systems
• Experience in customer care and resident-facing roles
• Must be site-based and report to the Thane site offices
• Stable employment history preferred
• Hindi and Marathi are mandatory
• English is an added advantage
• Strong technical knowledge is more critical than language proficiency

Preferred Experience

• Large residential townships or premium high-rise projects
• Developer-side or asset-owner facility management
• ERP-driven facility operations