Experienced Associate _ServiceNow- Tech Ops

PWC

5 - 10 years

Hyderabad

Posted: 3/10/2025

Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Associate

Job Description & Summary

Summary about Organization
A career in our Advisory Acceleration Center is the natural extension of PwC’s leading global delivery capabilities. The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes, and planning. You will be at the forefront of helping organizations adopt innovative technology solutions that optimize business processes or enable scalable technology. Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business.

An essential and strategic part of Advisory's multi-sourced, multi-geography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business. The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence.

Job Description

Perform configuration/ customization of Service Now system including creation of workflows, portals and reports
Build Service Request Fulfillment workflow from business requirements including requests, request items and tasks using workflows, UI actions, client scripts and business rules etc
Automate different tasks using service Now functionality
Develop Integrations and process automations via Orchestration, Web services, SOAP calls etc
Manage clients, complex projects and participate in business requirement gathering
Develop and configure applications using Service Now and build workflows and write automated scripts
Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc.
Experience in designing, building and maintain Service Now Integrations with various Third-party tools
Able to perform system and integration testing using sample and live data
Perform upgrades and customizations of Service Now Platform applications while adhering to Release management and Software development best practices
Load, manipulate and maintain data between Service Now and other systems as needed

Position Requirements

At least 2+ years of experience on Service Now Platform development in modules like ITSM , HRSD, GRC, ITAM etc
Excellent technical skills in java, java script and Angular JS including experience with Agile methodologies.
Strong problem-solving skills, with the ability to think strategically and deliver innovative solutions.
Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships at all levels.

Basic Qualifications

Bachelor’s degree – Technology and/or Management (Business Administration) specialization

Experience in IT, Digital and Cloud in consulting or technology function of industries
ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are preferred

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Engineering, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Data Infrastructure, DevOps Practices, Emotional Regulation, Empathy, Hardware Troubleshooting, Inclusion, Infrastructure Architecture, Infrastructure Management, Infrastructure Monitoring, Infrastructure Optimization, Infrastructure Services, Infrastructure Support, Intellectual Curiosity, IT Infrastructure, IT Operations, IT Performance Management, IT Project Implementation {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Yes

Job Posting End Date

About Company

PricewaterhouseCoopers (PwC) is a global professional services firm providing audit, tax, and consulting services. PwC helps organizations manage financial risks, comply with regulations, and improve performance through its expertise in industries like finance, healthcare, and technology.

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